Frequently Asked Questions
About Valuation and Sale Prices
Q: Are your sale prices based on the jewellery's valuation?
A: Yes, our sale prices are designed to offer incredible value—each sale item is priced at approximately half the certified valuation provided with every piece of jewellery.
Q: How are your sale prices set if you are a wholesaler?
A: As a wholesaler, we offer jewellery directly to you without the added costs of a middleman. This allows us to provide high-quality pieces at sale prices that reflect our commitment to giving you the best value. By operating as a wholesaler, we pass on the savings to you while maintaining the integrity of our craftsmanship and product standards.
Q: Does every jewellery piece come with a certified valuation?
A: Absolutely! All our jewellery pieces, including sale items, come with a certified valuation for your peace of mind.
Refunds and Returns
Sale Items Terms and Conditions
Q: What is your return policy for sale items?
A: Sale items are final and are not eligible for a refund unless the item is faulty, not as described, or does not meet the requirements under Australian Consumer Law. Please choose carefully before purchasing.
Q: Can I exchange a sale item?
A: Exchanges on sale items are available by request and are issued at our discretion. Requests must be made within [7 days] of receiving your order. All sale items must be returned in their original, unworn condition with all packaging and documentation.
Q: What if I change my mind after purchasing?
A: Unfortunately, we cannot offer refunds or exchanges for change-of-mind purchases. Please choose carefully and feel free to contact us for assistance before finalizing your purchase.
Full-Priced Items Terms and Conditions
Q: What is your return policy for full-priced jewellery?
A: We offer a full refund or exchange on full-priced jewellery items within [14 days] of receiving your order. Items must be returned in their original, unworn condition with all packaging and documentation included. Please contact us to initiate a return or exchange.
Q: Do I need to pay for return shipping on full-priced items?
A: Yes, return shipping for full-priced items is the responsibility of the customer, unless the item is faulty or not as described. We recommend using a tracked shipping service to ensure your return reaches us safely.
Shipping and Delivery
Q: How long does shipping take?
A: Shipping typically takes [3 days ], but exact delivery times depend on your location. You will receive tracking information once your order is dispatched.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over [10,000]. For orders below this amount, a flat-rate shipping fee applies.
Customization and Special Requests
Q: Can I request a custom design?
A: Yes, we specialize in creating custom jewellery. Please contact us with your ideas, and we’ll be happy to bring your vision to life.
Q: Can I arrange for an independent valuation before buying?
A: While every piece comes with a certified valuation, we can help arrange an additional valuation by a valuer of your choice in Perth for your peace of mind, at your cost.
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Afterpay to provide flexibility and security for your transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to ensure that your personal and payment details are always secure.